ReStore Thank You and Follow Up Survey - Habitat for Humanity of Madison and Clark Counties

ReStore Follow Up Survey

Donor Name *

First

Last

Store Location *

Richmond
Winchester

Hello, [Donor's Name]. This is [Your Name], a volunteer with our local Habitat for Humanity ReStore. I hope you're doing well today! [Wait for a response]

We recently picked up your generous donation, and I wanted to reach out and personally thank you for your support. Your donation makes a difference in the lives of families struggling with home insecurity by empowing them to have a safe, decent, affordable place to call home. [Wait for a response]

We value our donors' experiences, and we're always looking to improve our services. I'd love to hear about your donation pick-up experience. Your feedback will help us enhance our service and ensure it's as convenient as possible for you and others who support our mission. Would you have a moment to answer a few short questions? [Wait for a response]

Were our team members on time for the scheduled pick-up? *

Did they treat your donated items and your home with care and respect? *

Were there any challenges or concerns during the pick-up that you'd like us to address? *

Were all items picked up?

Did we pick any extra items that weren’t originally scheduled to be picked up?

Do you have any suggestions on how we can improve our donation pick-up process? *

Is there anything else you would like to share with us about your experience?

Thank you so much for sharing your thoughts with us, [Donor's Name]. We genuinely appreciate your feedback, and it will help us continue to provide exceptional service to our donors like you.

Have a great day!

For Staff or Volunteer Making the Call: Use this space to communicate any commitments or follow-up actions required.

HFHMCC Administrative Office